The following terms apply to our web shop.

§ 1 Scope of application and reservation of right of amendment

a) Operation Mobilisation Deutschland e. V. will execute the order according to the respective valid terms and conditions at the time of the order. We expressly reserve the right to make changes to the AGB.

b) We cannot accept any conflicting AGBs.

§ 2 Delivery, customs duties and shipping costs

a) In addition to the purchase price, we charge a flat-rate shipping fee of € 5.00. We ship free of charge from a value of goods of € 50.

b) For deliveries abroad, the actual costs will be charged. The specific import and customs conditions must be observed by the customer.

We are entitled to make partial deliveries.

§ 3 Terms of payment

a) Payment is made by credit card or Paypal through our partner iZettle. The order process is completed with the payment.

b) Offsetting, conversion or reduction is only permitted if your claim has been acknowledged by us in writing or has been legally established. A right of retention exists only if your counterclaim is based on the same contractual relationship.

c) Delivered goods shall remain our property (§455 BGB) until full payment of all existing claims. The buyer may resell the delivered goods in regular business transactions with retention of title on his part, but assigns to us by way of security all claims to which he is entitled immediately or later up to the amount of our invoice amount.

§ 4 Right of revocation

a) You can cancel the contract within 14 days after receipt of the goods without giving reasons. The timely dispatch of the revocation suffices to meet the deadline. To exercise your right of revocation, you can contact us either by letter post, fax or e-mail: Operation Mobilisation e.V., Alte Neckarelzer Str. 2, 74821 Mosbach, Phone: 06261-9470, Fax: 06261-947-147, E-Mail.  You can use the attached sample cancellation form, but this is not mandatory.

Consequences of revocation:

Return: You must return the goods to us in Mosbach immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. We cannot take back goods which are not in a new, unused condition after the 14-day period has expired. In case of substantial deterioration, wear or loss, we expressly reserve the right to demand compensation.

Refund: We will refund the purchase price immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. We expressly reserve the right not to reimburse the return costs in the case of an order value below € 40, unless the delivered goods do not correspond to the ordered goods.

§ 5 Data protection

a)a) You expressly agree to the storage, processing and use of the personal data provided to us in the course of the ordering process for contractual purposes on the basis of the EU Data Protection Basic Regulation (DSGVO) and the Federal Data Protection Act (BDSG).

§ 6 Miscellaneous

a) German law shall apply to the exclusion of the UN Sales Convention. Place of jurisdiction is Mosbach, as far as legally permissible. If the buyer is a merchant, Operation Mobilisation Deutschland e. V. may also sue him at his place of business.

b) Changes to the contract and the amendment of these General Terms and Conditions including this written form clause must be made in writing. The invalidity of individual provisions does not affect the remaining validity of the contract and these GTC.

§7 Arbitration of disputes

The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available under the following link:

We are prepared to participate in a dispute resolution procedure. The competent consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein,

Here is the template for the withdrawal form:

Sample revocation form

(If you would like to cancel the contract, please fill out this form and return it to us)


Operation Mobilisation e.V.
Alte Neckarelzer Str. 2
74821 Mosbach

I/we hereby revoke the contract concluded by me/us online for the purchase of the following goods/services

Type of good/service: ___________________________________

Order number/Order number:______________________________

Ordered on: _______/received on: _______

Name of the consumer(s): ______________

Address of the consumer(s): _______________

Signature of the consumer(s) _______________________________

(only in the case of notification on paper)

Current date: